Technical support of the geoinformation system

Specialists of LLC “MagneticOne Municipal technologies” provide technical support of the geoinformation system.The purpose of providing this service is to ensure stable operation and maintain the functionality of the geoinformation system and its software and technical complex. Services are provided in accordance with the requirements of current international standards in the field of informatization, normative acts and standards of Ukraine, technical documents and regulations of general software developers.

Technical support– this is complex technical support, which includes: implementation of regular operations for the maintenance of the geoinformation system, performance of work to restore the functionality of software and technical means after failures (accidents), organization and provision of personnel work.

Regulatory operations to ensure stable operation of GIS:

• monitoring, diagnostics, testing, analysis of software and hardware and information flows;

• detection and elimination of failures in the operation of components of the geographic information system;

• carrying out work on optimizing the use of system-wide resources, in particular disk space, etc.

• The deadline for responding to the Customer’s appeal is no more than 24 hours from the time of registration of the appeal. The resolution of the issues raised by the Customer’s appeal is carried out in the shortest technically possible terms.

GIS technical support includes:

Ensuring operation and maintenance of common software:

• setting up the installed software, installing the necessary drivers and their updated versions; installation of software updates, in particular operating systems, database management systems and information protection (network equipment);

• monitoring the operation of servers, the degree of their loading and the serviceability of services, services in accordance with the conditions of operation;

• virtualization settings, backup and recovery of systems;

• software recovery after failures.

Ensuring the operation and maintenance of special software:

• checking and correcting errors in the settings of specialized mapping software (WebAdaptor, firewall access and rules, user profiles, connection to data folders, etc.);

• restoration of specialized mapping software after failures, elimination of problems caused by incorrect operation;

• creating archives of installation packages and settings for software recovery.

Organization of information support and database support:

• database backup settings;

• organization of authorized access to information resources

Organization and provision of staff work:

• consulting, providing answers to requests and technical support via telephone, e-mail and video communication;

• analysis of the criticality and periodicity of reproduction of problems that arose during the operation of the software and technical complex, determination of methods and methods of systematic solution of these problems;

• checking the actions of the customer’s system administrators, analyzing their errors and providing recommendations for improving work, training administrators and users;

• transfer of geoinformation system administration functions from the service provider to the Customer;

• production of technical documentation.

The provided services are confirmed by relevant reports:

• a detailed description of the work performed;

• reference to the clauses of the provisions of the operating documentation, which regulates the implementation of the performed work;

• analysis of software and hardware event logs, descriptions of problems, identification of hardware and software environment on which these problems occurred;

• analysis of criticality and periodicity of problems;

• recommendations for the customer’s administrator.